Refund policy
We want you to be happy with your purchase. If you’re not satisfied, we’re here to help.
Returns
* Returns are accepted within 14 days of receiving your order.
* Items must be unworn, unwashed, and in their original condition.
* Proof of purchase or your order number is required.
* Please contact us before returning any item to receive return instructions.
We cannot accept returns for:
* Final sale items.
* Items that have been worn, washed, damaged, or altered after delivery.
Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless you received a damaged, defective, or incorrect item.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll make it right as quickly as possible.
Contact Us
For any questions or to start a return, contact us at:
Phone: +961 76 742 846
Email: toneirolb@gmail.com
